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[tm_pb_accordion_item title=”Where can I find ChaplainWatch?”]
Brisbane, Queensland, Australia. We cover Brisbane CBD, Fortitude Valley, Caxton Street and the Westend entertainment precincts, as well as public places around these areas.
The ChaplainWatch Office & Training centre and NightSafe Rest & Recovery centre are located at 225 Wickham Street, Fortitude Valley – look for the purple door.
[/tm_pb_accordion_item][tm_pb_accordion_item title=”What is a Chaplain?”]
Traditionally a chaplain has been somebody religious who is given responsibility for a particular group, usually outside the church. Hospital chaplains, army chaplains, prison chaplains and school chaplains. How you define ‘chaplain’ will depend on where that chaplain is. Today, Chaplaincy is a specialised Ministry done by ordinary people, male or female. They are trained to provide care and support – personally, emotionally, physically, relationally and spiritually. They listen, providing a safe environment for people to share their feelings. They help people work through life’s issues. They assist in times of crisis and difficulty. In short, wherever there is a need; there the Chaplain needs to be. Nightwatch Chaplains have their parish on the Streets of our City. We are there for you. We are at times religious. At others times we are social workers. Most of the time, however, we are normal down-to-earth people with a wacky sense of humour as we bring peace to the streets helping to anyone in need. You could say that while our hearts are in heaven, our feet are squarely planted on the ground.
[/tm_pb_accordion_item][tm_pb_accordion_item title=”Who are the NightWatch Chaplains?”]
Visit the ‘About’ page for details on our Chaplains.
[/tm_pb_accordion_item][tm_pb_accordion_item title=”What are the Values & Ethics of ChaplainWatch?”]
- Chaplain’s Values:
- Character with Integrity
- Helpfulness with Wisdom
- Authenticity with Godliness
- Purposeful with Passion
- Leadership with Compassion
- Altruistic with Excellence of Service
- Intuitive with Professionalism
- Noteworthy with Humility
- Core Values
- We value a Chaplaincy that exhibits character, integrity, commitment, and grace
- We value a Chaplaincy characterised by visionary servant leadership that empowers others and respects diversity
- We value a Chaplaincy that demonstrates excellence, committed to professional development and a consistent Christian ethic
- We value a Chaplaincy that reflects authentic biblical spirituality which is not self-serving but reaches out to others, especially in their time of crisis or need
- We value personal, relational and spiritual transformation in an ever changing culture
- We value a Chaplaincy committed to a faithful relationship with God, the family, the church, the community and colleagues
- Ethical Foundation
- Have a prophetic role in the city but never be condemning
- Able to speak with authority but always in love
- Be persuasive but not coercive or manipulative
- Be accepting and respecting people’s trust
- Provide pastoral care while allowing for their uniqueness and individuality to shine
- Relate with people in a manner that affirms their value
- Be compassionate and pleasant to all seeking or receiving care, demonstrating respect of persons and their cultural background
- Promote dialogue rather than monologue, understanding that pastoral care is done with people rather than to people
- Invite engagement instead of passive receptivity
- Meet people where they are at on their faith’s journey rather than imposing sole religious presuppositions and expectations
- Give people the freedom to ignore or reject the help offered
- Acknowledge individual faith responses and provide spiritual support in response to people’s receptivity and spiritual hunger
- Maintain a community dedicated to the ministry of healing, sustaining, reconciling, and guiding God’s people
[/tm_pb_accordion_item][tm_pb_accordion_item title=”What is the ChaplainWatch Code of Conduct?”]
- Behave honestly and with integrity in the course of their duties
- Act with care and diligence in the course of their duties
- When acting in the course of ChaplainWatch duties, must treat everyone with respect and courtesy, and without harassment
- When acting in the course of ChaplainWatch duties, must comply with all applicable Australian laws. For this purpose Australian law means:
- any Act, or any instrument made under an Act; or
- any law of a State or Territory, including any instrument made under such law
- Comply with any lawful and reasonable direction given by someone in ChaplainWatch who has authority to give the direction
- Maintain appropriate confidentiality
- Disclose and take reasonable steps to avoid, any conflict of interest (real or apparent) in connection with ChaplainWatch duties
- Use ChaplainWatch resources in a proper manner
- Not provide false or misleading information in response to a request for information that is made for official purposes in connection with ChaplainWatch duties
- Not make improper use of:
- inside information, or
- the Chaplain’s duties, status, power or authority, in order to gain, or seek to gain, a benefit or advantage for the Chaplain or for any other person
- At all times behave in a way that upholds the ChaplainWatch Values and the integrity and good reputation of the ChaplainWatch
- Comply with any other conduct requirement that is prescribed by the ChaplainWatch Operations Manual or Senior Chaplain
[/tm_pb_accordion_item][tm_pb_accordion_item title=”Why are the Chaplains dressed in purple?”]
The ‘Bishop’s Purple’ is a symbol of authority and commitment – to move, act and lead. So based on this, the NightWatch uniform is purple. Besides, purple is the new black, so we are told.
[/tm_pb_accordion_item][tm_pb_accordion_item title=”What is VAKS?”]
VAKS stands for ‘Vans And KitchenS‘ and is an initiative of ChaplainWatch, born out of the StreetWatch Project. It is a website that lists Vans and Kitchens offering food, drink and contact in and around Brisbane and the Great South East. www.vaks.com.au VAKS is a voluntary network of community organisations and groups who offer sustenance via Vans and Kitchens. VAKS in itself, does not have its own van or kitchen. The VAKS website has been set up to support Vans and Kitchens that are already operating, each of which are autonomous and independent organisations. Most kitchen services and street vans are operated by volunteers and source the food and beverages through their own support facilities. They provide this either by a nominal charge or for free. Click here to view the VAKS website and to see a listing of providers
[/tm_pb_accordion_item][tm_pb_accordion_item title=”What is the Direct Debit Agreement (DDR)?”]
Customer Direct Debit Request (DDR) Service Agreement This is the Direct Debit Service Agreement with CHAPLAINWATCH INC (314011) 60 338 945 269. It explains what your obligations are when undertaking a Direct Debit arrangement with us. It also details what our obligations are to you as your Direct Debit provider. How to Contact Us Enquiries You can contact us directly or alternatively contact your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date. You may contact us as follows:- Phone: 0418 667 250 Email: firstname.lastname@example.org Mail: PO Box 191 Fortitude Valley, QLD, Australia 4006 All communication addressed to us should include your Customer Number. Definitions account means the account held at your financial institution from which we are authorised to arrange for funds to be debited. agreement means this Direct Debit Request Service Agreement between you and us. banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Australia. debit day means the day that payment by you to us is due. debit payment means a particular transaction where a debit is made. direct debit request means the Direct Debit Request between us and you. debit day means the day that payment by you to us is due. us or we means CHAPLAINWATCH INC, (314011)) you have authorised by requesting a Direct Debit Request. you means the customer who has signed or authorised by other means the Direct Debit Request. your financial institution means the financial institution nominated by you on the DDR at which the account is maintained. Debiting your account By signing a Direct Debit Request or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account.You should refer to the Direct Debit Request and this agreement for the terms of the arrangement between us and you. We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request. or We will only arrange for funds to be debited from your account if we have sent to the address nominated by you in the Direct Debit Request, a billing advice which specifies the amount payable by you to us and when it is due. If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution. Amendments by us We may vary any details of this agreement or a Direct Debit Request at any time by giving you at least fourteen (14) days written notice. Amendments by you You may change, stop or defer a debit payment, or terminate this agreement by providing us with at least 7 days notification by writing to: PO Box 191 Fortitude Valley, QLD, Australia 4006 or by telephoning us on 0418 667 250 during business hours; or arranging it through your financial institution, which is required to act promptly on your instructions. Your obligations It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with theDirect Debit Request. If there are insufficient clear funds in your account to meet a debit payment: you may be charged a fee and/or interest by your financial institution; you may also incur fees or charges imposed or incurred by us; and you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment. You should check your account statement to verify that the amounts debited from your account are correct. Dispute If you believe that there has been an error in debiting your account, you should notify us directly on 0418 667 250 and confirm that notice in writing with usas soon as possible so that we can resolve your query more quickly. Alternatively you can take it up directly with your financial institution. If we conclude as a result of our investigations that your account has been incorrectly debited we will respond to your query by arranging for your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in writing of the amount by which your account has been adjusted. If we conclude as a result of our investigations that your account has not been incorrectly debited we will respond to your query by providing you with reasons and any evidence for this finding in writing. Accounts You should check:
- with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
- your account details which you have provided to us are correct by checking them against a recent account statement; and
- with your financial institution before completing the Direct Debit Request if you have any queries about how to complete the Direct Debit Request.
Confidentiality We will keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. We will only disclose information that we have about you:
- to the extent specifically required by law; or
- for the purposes of this agreement (including disclosing information in connection with any query or claim).
Notice If you wish to notify us in writing about anything relating to this agreement, you should write to CHAPLAINWATCH INC PO Box 191 Fortitude Valley, QLD, Australia 4006 We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Request. Any notice will be deemed to have been received on the third banking day after posting.